Refund policy

No work done. No cost.

SEEDS are prepaid credits for CAPE services. Unused purchased SEEDS are refundable. If you change your mind before any work has been done, you can request a refund of your purchase.

If we cannot deliver your task

If we cannot deliver the agreed task, you will not be charged for it. Any purchased SEEDS paid for that undelivered task will be restored or refunded.

Cancelling work already in progress

You can ask us to stop a task at any time. We will confirm what work has already been completed against your approved quote and the remaining unused purchased balance. Only work actually done under the approved scope is payable. Contact us promptly so we can stop further work and resolve the balance with you.

Bonus SEEDS

Bonus SEEDS are promotional work credits. They can be used for CAPE work but have no cash refund value. A refund cannot exceed the amount you paid for the unused purchased credits.

How to request a refund

Email david@thecapeconsulting.com with your order number and the email used for your purchase. We will review the order, any approved work and your remaining balance with you. Approved refunds are returned to the original payment method where possible. Your payment provider determines when the refund appears in your account.

No physical return is required. This policy does not limit any mandatory cancellation, refund or other consumer rights that apply to you.